FAQ
Frequently Asked Questions
Do you accept insurance?
Yes. Healthy Hive is in-network with Blue Cross Blue Shield and UnitedHealthcare.
Coverage and insurance benefits may vary, so we recommend calling the number on your insurance card and asking the following questions:
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Do you reimburse for the following CPT codes in a telehealth setting: 97802, 97803. If so, how much do you cover? Please be very clear that it is a telehealth service as this may or may not affect your coverage.
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Do you reimburse for ICD-10 code Z71.3 (Dietary counseling and surveillance), or is a medical diagnosis required from a physician? If a medical diagnosis is required, we can provide you with a referral form to submit to your child’s medical provider.
For out-of-network insurance coverage, Healthy Hive can provide a Superbill which you can submit for possible reimbursement. It is your responsibility to determine what your insurance may or may not cover and to make decisions accordingly. Payment for services must be paid to Healthy Hive at the time of booking.
Please contact us directly if you have any questions regarding this process.
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Do you work with clients outside of TX?
Yes! As telehealth providers we are able to offer services (mostly) anywhere. However, there are some states that require state licensure for a dietitian to practice there. Fortunately, we are able to work in many different states throughout the US.
Currently, we welcome clients from the following states:
Alaska, Arizona, California, Colorado, Connecticut, Hawaii, Idaho, Indiana, Massachusetts, Michigan, New Hampshire, New York, Oklahoma, Oregon, Pennsylvania, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming
If you live in a state that is not listed above and are interested in our services, please reach out directly via e-mail prior to booking. If we are unable to work with you due to licensure laws in your state, we will gladly help you find a pediatric dietitian in your area!
Do you accept FSA or HSA?
Yes! You are able to pay for our counseling services using your FSA or HSA card. However, it is your responsibility to verify if your FSA or HSA covers nutrition services. Oftentimes, nutrition counseling is covered, but a Letter of Medical Necessity (LMN) is required by a physician. Ultimately, you are responsible for any charges that are not covered by your FSA or HSA, so we recommend that you verify with your provider prior to booking a service.
Do you only work with kids?
We are currently accepting adult clients for general wellness, weight control, heart health, diabetes management and more.
We believe that many children's nutrition challenges are best addressed with a whole family approach. While our main focus is children, we may make recommendations for other household members to help achieve the nutrition goals identified for the child.
Our dietitians also love working with women to optimize their nutrition pre-conception, during pregnancy, and during the postpartum and breastfeeding stages. This is a critical time for nourishing both mama and baby. Good nutrition during this time has been shown to be essential for the growth, development and future intellect of children.
Are we right for you?
Our registered dietitian nutritionists help families work through nutrition challenges in all stages of a child's life including, but not limited to:
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Starting solids
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Picky eating
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Weight concerns
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Food allergies or intolerances
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Celiac disease
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GI issues like constipation or IBS
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Eating challenges related to ADHD
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Infant feeding challenges such as MSPI or CMPI
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Prenatal & Postnatal health
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Child & adolescent sports nutrition
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Basic wellness & healthy eating practices
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Pantry makeovers
Still not sure if we're right for you? Schedule a discovery call to learn more!